Support » Theme: PopularFX » Theme is Easy to Use

  • devonbuy

    (@devonbuy)


    Website keeps getting broken after every couple of weeks upon fixing.
    CORRECTION: PROBLEM WAS WITH HOST SERVER, NOT THEME.

    • This topic was modified 1 year ago by devonbuy.
    • This topic was modified 11 months, 4 weeks ago by devonbuy.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Theme Author pagelayer

    (@pagelayer)

    Hi,

    I am sorry for any inconvenience caused.
    Would it be possible to know what was broken ?

    Regards

    Thread Starter devonbuy

    (@devonbuy)

    After getting the site to look exactly as it should be, the following happens after a couple of weeks on its own without any intervention from the web designer:

    1. Embedded YouTube videos went from rectangular (4:3) to a very large square format (1:1) for no reason.
    2. YouTube videos overlapped text because of aspect ratio change.
    3. Fonts changed from sans-serif to serif site-wide.
    4. Font changed from set size to illegibly super small.
    5. Elements created using custom CSS became broken like the custom CSS got deleted even though nothing was done with the site.
    6. Set padding/margins/spacing got altered on its own accord, rendering text out of alignment or symmetry.

    These are some I can think of.

    Theme Author pagelayer

    (@pagelayer)

    Hi,

    If you have any backup of the site, I would love to debug this.
    Also we will offer you the premium license for free if you would like us to look into this.
    Your feedback till now is deeply appreciated and we will improvise on them.

    Regards

    Thread Starter devonbuy

    (@devonbuy)

    Thank you. But I think the problem lies with the webhost server and caching. Sorry for the confusion above. Your theme is fine! I’ve changed the review ratings to reflect that.

    Theme Author pagelayer

    (@pagelayer)

    Hi,

    Thank you for the same.
    We would be very happy to assist you on Popularfx.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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