Support » Theme: Astra » un-intuitive and difficult

  • I started using the Astra/Elementor/Starter Template because Tyler Moore made it look so user friendly in his video. As I am only evaluating them I work only with the free templates. I have wasted a week of 14-16 hour days trying to things as simple as creating a blog page that includes basics such as header, footer, archive and gallery. Nothing is simple with this combination. If this base/free version causes this much headache then the pro version must be a nightmare.

    I created a 20 page post in MSWord and copied it to the Elementor editor. Big mistake. The text can now only be edited in the Elementor text editor window and this only lets you view/edit 3-4 sentences at a time. It is a brain dead editor. I am a desktop software developer and this interface is completely unintuitive.

    I’ve tried to join a Facebook Astra user group and am still waiting for confirmation that I can join the group. No support for any of this garbage.

    Tyler made this all look easy – what an illusion!

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  • Hi @ian000bell

    Sorry to see you’re having issues. I’m CEO of Brainstorm Force, the makers of Astra theme. Let me address your questions below:

    1. Trying to things as simple as creating a blog page that includes basics such as header, footer, archive, and gallery.
    = If you open up a support ticket, our team will be happy to help.

    2. Elementor text editor window lets you view/edit 3-4 sentences at a time
    = You can expand the view by dragging it from the control in the bottom right and make it larger.

    3. I’ve tried to join a Facebook Astra user group and am still waiting for confirmation that I can join the group. No support for any of this garbage.
    = It can take about 48 hours for us to support users on the free plan. If you’re a paying customer, we provide premium support via email. The response time will be much faster.

    Once again, I’m sorry you’re having issues. Please open a support ticket from our website (https://wpastra.com/support/open-a-ticket/) and we will be happy to help.

Viewing 1 replies (of 1 total)
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