Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » The emails are merged into a single email.

The emails are merged into a single email.

  • Resolved ildomandatore

    (@ildomandatore)


    1 month, 3 weeks ago

    In the contact form I have 8 emails, one of which is spam.

    Unfortunately, as the emails are seen as 8 replies to a single email, I cannot report. Also I don’t want to receive emails like I do now. What should I do? The emails I receive on Gmail.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Prashant Rai

    (@prashantrai)

    1 month, 2 weeks ago

    Hey @ildomandatore,

    Thanks for reaching out!

    When you have sometime, can you please share some more details on when you say “I cannot report. Also I don’t want to receive emails like I do now” as I’m not sure I understand your question.

    Kindly,

    Thread Starter ildomandatore

    (@ildomandatore)

    1 month, 2 weeks ago

    It wasn’t difficult to understand; 8 different emails are in one email on Gmail. How do I get 8 different emails?

    Plugin Support Prashant Rai

    (@prashantrai)

    1 month, 2 weeks ago

    Hey @ildomandatore,

    It seems that you’ve received the emails in a thread – so most probably you might have a user submitting multiple notifications. When you get a chance, can you please take a look at the notification and see if that’s the case?

    Kindly,

    Thread Starter ildomandatore

    (@ildomandatore)

    1 month, 2 weeks ago

    hi @prashantrai.

    It is not so. Do you think I spam me by myself?

    Many emails are mine and in one word, but there are other emails mixed with mine.

    In any case, it is annoying to have emails in one area, even if they are mine. New email sent means different message.

    Plugin Support Prashant Rai

    (@prashantrai)

    1 month, 2 weeks ago

    Hey @ildomandatore – I apologize for the trouble. I’ll go ahead and share your feedback with the team for future consideration, however, at this moment if there are multiple submissions, it would get bundled in a thread.

    In the meantime, if you have any questions, please feel free to reachout.

    Kindly,

    Thread Starter ildomandatore

    (@ildomandatore)

    1 month, 2 weeks ago

    I await your feedback. 🙂

    Plugin Support Prashant Rai

    (@prashantrai)

    1 month, 1 week ago

    Hey @ildomandatore,

    I’ve shared your feedback with the team, and it’s now on our developer’s radar. If you have any questions, please feel free to reachout.

    Kindly,

Viewing 7 replies - 1 through 7 (of 7 total)
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