Support » Alpha/Beta/RC » Text update glitches

  • I have two profiles on my ‘About Us’ page. Three times now, each time I go to update text on the 2nd profile, it erases the original text from the 2nd profile and replaces it with all the text from the 1st profile. This is extremely frustrating as I have to go back and rewrite a whole new 2nd profile. Why does this glitch keep happening to my profiles and how can this be corrected?

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://wporg.ibadboy.net/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wporg.ibadboy.net/support/handbook/appendix/troubleshooting-using-the-health-check/

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