• Resolved uyenkim1990

    (@uyenkim1990)


    Hello,

    We have a website that use WordPress and BackupGuard plugin: https://retail4brands.com/.

    Today we have restored the website from a previous backup via BackupGuard, but the restoration always stuck at 69% for more than 2 hours.

    Our backup file size is 43Mb, we can send you our full backup for investigation.

    We cannot access the Wp admin anymore, so that we cannot send you the log files.

    Could you help us to resolve this problem?

    Thank you in advance for your help.

    Regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @uyenkim1990 ,

    Thanks for reaching out.
    We are sorry to see, that you are facing an issue.

    May we kindly ask you to contact us via support@backup-guard.com email address and send the restore log file along with the backup file so we can analyze the issue?

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

    Thread Starter uyenkim1990

    (@uyenkim1990)

    Hello,

    Thank you very much for your fast reply.

    We were able to restore our site via the FTP client, using another backup version. It seems that there are an error with the backup used yesterday, and there are nothing to do with the Backup Guard.

    Thank you very much for your support.

    Regards

    • This reply was modified 5 months, 2 weeks ago by uyenkim1990.
    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @uyenkim1990 ,

    Thanks for the update.
    We are glad to know, that you are all set.

    Should you need further assistance, just let us know.

    Best,
    BackupGuard Team

Viewing 3 replies - 1 through 3 (of 3 total)
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