Support » Plugin: Comments - wpDiscuz » reply messages are not send out

  • Hello guys,

    Can you help me with these issues please:

    1. When I click on “Load More Comments” nothing happens, it seems is loading but then nothing really takes place
    https://prnt.sc/17pcm6x

    2. A user leaves a message on an original poster´s wall even though the message gets delivered to the email inbox’s of the OP, when OP goes to the page of the comment that same message does not show up anywhere there.

    additionally when the one who left the comment for the OP refreshes the page, the posted comment dissapears inmediately, do you know what could be happening?
    https://share.getcloudapp.com/P8u9NQoy

    3. When the OP replies to a user who left a message for him, this message never gets to be sent to the user who left it.
    https://share.getcloudapp.com/4gun4ezE
    do you know what could be happening?

    Best Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    Hi,

    It seems you have some JS errors on your website. Please press F12 and go to the Console tab, check and let us know JavaScript errors you see.

    This kind of issue is usually caused by either conflict with other plugins or the active theme. Please deactivate the plugins one by one and check after each deactivation to find the problem maker one.

    3. When the OP replies to a user who left a message for him, this message never gets to be sent to the user who left it.

    Please check each point mentioned in this FAQ and leave some feedback for each one: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription-and-email-notification-dont-work/

    Thread Starter globsticks

    (@globsticks)

    I found the following errors:

    https://share.getcloudapp.com/geugEPyA

    Not sure which one is causing the issues described above

    Plugin Support gVectors Support

    (@gvectorssupport)

    Please try to deactivate the plugins one by one and check after each deactivation to find the problem maker one.

    Thread Starter globsticks

    (@globsticks)

    Hello guys,

    1. I am glad the issue has been resolved but have some questions nevertheless, please correct me if I am wrong:

    I have noticed that in order to receive all possible comments from a post, with this I refer to

    being Notifed of : new replies to my comments
    new follow-up comments

    each user has to manually subscribed to each subscription option, which means he needs to confirm his subscription 2 times, after that, just then will receive every possible notifications about comments hence the 2 subscripion options, ¿is this understanding correct?

    2. What happened to me was that a user only subscribed to this particular subscription option:
    new replies to my comments

    As a result he never received “new follow-up comments”, which are comments replying or following up previously made comments by the original poster (OP). ¿is this understanding correct?

    3. Finally ¿is there a way to notify all users with both subscription options either “new replies to my comments” or “new follow-up comments” without having them to manually subscribed to every option one by one?

    Thank you very much !

Viewing 4 replies - 1 through 4 (of 4 total)
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