Support » Plugin: Transition Slider - Responsive Image Slider and Gallery » Not working with newest Astra & Beaver Builder

  • Resolved napleswebguy

    (@napleswebguy)


    Hi. I have the newest Astra Pro theme and Beaver Builder and cant do anything with plugin.

    It installs and lets me add new slider or import but after that no save, no change background photos on imported slider, nothing.

    Let me know if you can log in and fix, thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi,

    we tested with the above plugins our latest free version in all browsers and everything works fine.

    It would be easiest to be able to test everything on your WP backend, but unfortunately, WordPress rights do not allow us to send us your login information. So we’re going to have to go step by step like this.

    You need to give us more information:
    – which browser you are using
    – which version of WordPress you are using
    – screenshot of the list of active plugins

    Also, what would help us the most are two things:
    – video recording of the problem you described so that we can understand in more detail what is happening
    – The most important thing is to see what mistakes appear in your backend, and we will find out as follows:
    1. log in to your WordPress backend, if you are using a Chrome browser go to the three dots at the top right select More Tools -> Developer Tools and then click on the Console tab.
    https://i.ibb.co/1MC1V6H/Screen-Shot-2021-02-10-at-11-44-36-AM.png
    https://i.ibb.co/25Kf9qQ/Screen-Shot-2021-02-10-at-11-44-50-AM.png
    2. then import the slider in our plugin and try to change the background slider and if a red error appears in the Console send us a screenshot of it as well.

    Thank you for your cooperation and we wish you a pleasant rest of the day!

    Hi @napleswebguy

    i have checked latest version of our Transition Slider with Astra theme and Beaver Builder and everything works fine here. Saving, changing background etc. works fine and that needs to be done in Transition Slider admin area, and has nothing to do with page builder of theme you’re using. Please check documentation on how to use Slider, and if any further help needed let us know,

    Best Regards

    Thread Starter napleswebguy

    (@napleswebguy)

    Thanks but mine is not working at all

    I would ask you to make the advice I have suggested to you so that we can help you more about solving the problem.

    Thread Starter napleswebguy

    (@napleswebguy)

    Nevermind, I have explained it DOESNT WORK

Viewing 5 replies - 1 through 5 (of 5 total)
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