Support » Theme: Astra » NOT intuitive and no option to turn off autorenew

  • I installed this theme because it’s supposed to be one the best WP themes available, and because it’s supposed to be fast and lightweight. But working with Astra is a miserable, totally painful experience. It’s not at all user friendly. Customizations don’t appear as expected. I end up adding additional CSS to get what I want. I also paid for the premium version and FYI it auto renews. The only “manual” option is to manually Renew Now! So in case I don’t figure this theme out, I now have a note in my calendar so I can cancel and move on. Unless you are a professional web developer, I DO NOT recommend Astra!

Viewing 1 replies (of 1 total)
  • Hello @tallthing,

    I am Elvina from team Brainstorm Force, the makers of the Astra theme and I am sorry to hear that the theme did not work as expected for you.

    I understand how you might be feeling and can assure you that this can definitely be handled. 🙂

    I’d just like to mention that we created Astra as the simplest theme that has all the necessary features one needs and can be extended with Astra Pro for advanced features and functionalities. You won’t need to add custom code unless it is an extremely custom requirement that you are looking for.

    Regarding the auto-renewals, it is mentioned that annual licenses are up for renewals and one can cancel a subscription by simply submitting a form from our store backend. Since you are a customer, can you check that in your store account and manage subscriptions through teh specific page?

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.