Support » Theme: Neve » Misleading. Frustrating.

  • mchi

    (@mchi)


    Spent A LOT of time customizing my site with this theme, as it’s full of bugs and requires several attempts to get blocks to show as seen in the admin panel. It’s 2 AM here and I’m realizing that it won’t allow you to make your header sticky unless you subscribe. It seems to be even blocking you from doing that via CSS. In fact, this is the only paid feature relevant to me. In their description, they call this common feature “Header & blog booster”. Misleading. Frustrating.

    P.S.: Pay attention to the five 5-star reviews in a row posted at the same time preceding this review.

    • This topic was modified 2 months ago by mchi.
    • This topic was modified 2 months ago by mchi.
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  • Vytis

    (@bvytis)

    Hi @mchi,

    Thank you for trying Neve theme and I’m sorry to hear about the struggles.

    If you faced any bugs please report them to us and we will be happy to take a look, assist you or report to our developers if they are confirmed as bugs.

    Could you provide more details about the blocks in question that are not working?

    Sticky Header is a PRO feature as mentioned in our documentation here – https://docs.themeisle.com/article/1246-header-sticky-pro
    Header and Booster module is also part of the Neve PRO as mentioned in guide also:
    https://docs.themeisle.com/article/1057-header-booster-documentation

    Quote:

    Header Booster is part of Neve Pro Addon’s modules. If you would like to learn more about the Neve Pro Addon, take a look at Neve Pro Addon’s full documentation.

    Pricing table: https://vertis.d.pr/o5OgdF

    If you find misleading information somewhere please provide the URL of the page and we will correct the information but I can’t see any link shared in the post.

    We’re not blocking anything to be achieved with CSS, I’m not sure how that could be achieved as you can modify the theme depending on the need and target classes with CSS/JS depending on the need.

    Regarding the five 5-star reviews that you’re referring to, you see the response time of our colleague that wrote a thankful message to users rating our team because we appreciate it and we care about our users, if you click on the review itself you will see the data when the review was left and not when our colleague replied to them.

    In case you still need any help with the Neve theme – we’re happy to help!

    • This reply was modified 2 months ago by Vytis.
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