Support » Theme: OceanWP » Import of pro demo fails from 2 months

  • I bough lifetime theme and plugins plan but for 2 months you cant import pro demos. Also support you cant contact them, on the site they redirect you on the FAQ. From elite theme they fall to bottom. I dont recommend anymore. You cant contact support at all!

    TAGS: wp ocean, bad, import error, problem

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  • Hello @jcvikl,

    How are you?

    Very sorry about the inconvenience. You can read about the demo import issue here: https://docs.oceanwp.org/article/774-demo-broken-elementor-page-no-style

    If you’re unable to manage, you can always reach us since you are a client and it’s against WordPress rules to provide you with support for Pro Extensions here. We do not redirect to the FAQ page anywhere. I will assume you have used the support button on our website, but even that button has the option to send a question if you are unable to find the answer you were looking for. When you perform a search, at the very top you will see two options: Answers and Ask. Use the Ask option to reach us.

    As a client, you also have more than one option to contact us, including the option to submit a support ticket or to reach us directly: https://docs.oceanwp.org/article/762-how-can-i-get-support

    Since this is a review section, I’m afraid I also can’t provide you with more answers, but I do suggest reaching us (apologies to the forum moderators) in regards to all your Pro Extensions problems or any other client service issue.

    Wishing you a wonderful day.

    Best regards

Viewing 1 replies (of 1 total)
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