• Resolved peteratomic

    (@peteratomic)


    When I click the Duplicate button, a new slideshow is created but everything is blank. Tried disabling plugins but that didn’t help.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter peteratomic

    (@peteratomic)

    Can see a screenshot here. Shows both that there ARE 16 slides and also no slides. Some of the settings were copied but there are no actual slides in the duplicated slideshow.

    https://goldprodukt.de/wp-content/uploads/2022/05/Screen-Shot-2022-05-19-at-1.56.33-PM.png

    Plugin Support Arreane

    (@yanex)

    Are you seeing only a blank page? If so, Please try and turn on debug mode.

    1. Log into your server via SSH or FTP.
    2. Edit the wp-config.php file using SSH or your FTP client.
    3. Near the bottom of the file you’ll see the following:
      define('WP_DEBUG', false);
    4. Change the WP_DEBUG value to true
      define( 'WP_DEBUG', true );

    I’d also like to know what your PHP and WordPress are.

    After logging into your WordPress admin, go to Tools > Site Health > Info > Server. There you’ll find the PHP version on which your WordPress site is currently running.

    Thread Starter peteratomic

    (@peteratomic)

    WP 5.9.3
    PHP 7.4.29

    By “blank” I mean that the settings get duplicated (such as width and height and slider type) but that no slides are duplicated. Screen looks identical to creating a new slider.

    I turned on debug mode and refreshed the duplicated slider and no errors are visible.

    Plugin Support Arreane

    (@yanex)

    I tried duplicating a slideshow on my test site and it seems to worked fine.

    Please try deleting the duplicated slideshow then try to duplicate the slideshow again. Please also make sure that all the other plugins are deactivated during this test and see if it will work out fine this time.

    Let us know how it goes.

    Thread Starter peteratomic

    (@peteratomic)

    Have tried about four or five times now, including with other plugins off and its always the same.

    Plugin Support Arreane

    (@yanex)

    Asking access or files is against the forum guidelines. Can you reach out to our support site instead by clicking the beacon at the bottom right corner of our site – https://www.metaslider.com/

    https://share.getcloudapp.com/geuRvdXr

    Plugin Support Arreane

    (@yanex)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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