Support » Theme: OceanWP » Don’t buy it from website u’ll have problem like me

  • I paid for this theme from your website. after that i’m start build website so the Theme Activate already, Ocean Extra plugin are install and active) BUT!
    – I can’t activate can’t find link to put license key in.
    – I try delete free theme ver. and download a new one from account => download section and install and active theme but it’s still the same.
    – Your Document is useless not show any thing useful for me (only show how to active theme) and No Photo to make it more clear.
    – I try to open ticket for help but your site keep tell that i’m not paid user, made me very really angry (have video)
    – In account => website section i found send upgrade link so i try it too, but nothing happen (have video)

    all lot of link i found in your theme lead to paid page none for link to put license key. Why u make it so hard to use? (or i’m too stupid to use -*-) and about theme status in account section, it’s keep show Uninstall (from my 1-2 try to uninstall it and find way to make it work, but it’s a 2-3 hrs. ago. it’s still Uninstall.)

    Best regards

    • This topic was modified 2 years, 2 months ago by reyback9.
Viewing 1 replies (of 1 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I paid for this theme from your website.

    So… this review is feedback but I can’t let the author support you in these forums. And if the reviewer replies or updates the review with “I’ll change my review when you fix it” then I’ll remove the review and flag the account.

    That would be a little too extortion-y to let remain if that happened.

    For support it would get this reply.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    I’ll give the author a chance to reply then close this review from further replies and comments.

Viewing 1 replies (of 1 total)
  • The topic ‘Don’t buy it from website u’ll have problem like me’ is closed to new replies.