Support » Theme: Neve » Deceiving !

  • mcomeau

    (@mcomeau)


    If you want to go by yourself without the templates, count hours and hours on debugging, instabilities, insufficent doc (as the new fashion) and frustrations !

Viewing 3 replies - 1 through 3 (of 3 total)
  • rodicaelena

    (@rodicaelena)

    Hi @mcomeau,

    Thank you for leaving your feedback.
    We are sorry to hear you’ve had a bad experience using Neve, but if you’d want to share more specific details on the issues you’ve encountered we’d be happy to help out. Neve was built as a lightweight theme that’s great as a starter theme, on its own, but it can be also used with the multitude of starter sites bundled with it.

    Regards

    Thread Starter mcomeau

    (@mcomeau)

    Hi Rodicaelena, Thanks for your answer ! I did buy the theme-plugin. Actually 2 times. I have lost a few thousands with my customer leaving us cause of our bad theme choice *NEVE* and he is right, that was a really bad choice :

    – Unstable (You can repeat 5 move, all the same, and get a complete different result. Sometimes a section on the left, sometimes completely out of the screen, sometimes can’t get it full screen.

    – Poor documentation. Do not hesitate to invest in documentation. The time you think you lost by making a real, complete and useful doc is not a waste of time. Building frustration of your customer by making theem wait for support (some here for weeks, days in my case) is the waste of time.

    – Do not take your promises on your website as just some marketing stuff that you did not have to deliver. More and more web agencies are getting together to sew some web developers and it will be more and more the case in the next years. We need to be able to count on support, to count on your words, cause WE have customer for who we care.

    Martin Comeau

    Hi Martin,

    Thank you for your feedback provided here and for detailed explanation in the support ticket that you submitted.

    As I mentioned in the support ticket where you explained the problem – there is not much we can do about the problem described because at least what’s shown in the video – it’s all Gutenberg which is part of the WordPress itself not a product of Themeisle.

    So, even if you switch to another theme (not our theme) – you would be able to replicate the same behavior. We faced similar issues ourselves and also there are clients that facing it so Gutenberg is still being improved and it should get better in time.

    Again, I’m sorry to hear about these struggles but as they are not coming from the Neve theme we have no way to fix this behavior for the experience to be better when editing content with Gutenberg.

Viewing 3 replies - 1 through 3 (of 3 total)
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