• Resolved stewartsimpson

    (@stewartsimpson)


    The backup is failing after the db backup is done and the file backup starts

    Is this a permission issue ro what are the steps to diagnose this?

    2022-02-18 00:52:48: Start backup files
    2022-02-18 00:52:48: ——- Start prepare file tree ——-
    2022-02-18 00:57:46: SGExceptionExecutionTimeError: Execution timeout error [File: \wp-content\plugins\backup\com\core\backup\SGBackup.php, Line: 137, URL: /wp-admin/admin-ajax.php]`

    Thanks
    Stewart

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @stewartsimpson ,

    Thanks for reporting.

    May we kindly ask you to contacts us via the support@backup-guard.com email address and send us the whole log file?
    Also, we will need additional information, which can’t be shared publicly.

    Please, mention the support thread URL when in email, so we can identify you easily.

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @stewartsimpson ,

    We have noticed, that you contacted us via email already, so we will keep the conversation over there, in order to avoid any misunderstanding.

    Thanks,
    BackupGuard Team

Viewing 2 replies - 1 through 2 (of 2 total)
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