Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » Backup failed – need support

  • Resolved traveljohn


    I tried backups 4 times and it always fails, keeps stuck at 36% and then says it fails.
    I already reduced the number of rows from 10000 to 1000.

    That is the error message:

    Oops... Seems there was an issue during the backup process.
    Please try again. If the issue persists, please contact our support team.
    Contact us

    What may I do?


    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard


    Dear @traveljohn ,

    Thank you for sharing this with us.
    Could you send the log of the failed backup?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File
    Please send it via using the link retrieving option.
    Like this:

    Thanks beforehand!

    Thread Starter traveljohn


    Thanks for coming back,

    here the backup log file describing the problem

    of that item:

    backup 16.4.2021 – 4 2022-04-19 17:07:00 Failed

    Thank you.


    Plugin Support Support Backup Guard


    Dear @traveljohn ,

    We noticed that the BackupGuard version is not the latest one. Please, update it to (yours is 1.5.8) and run another backup.

    If this one fails as well, you can increase the PHP Max Execution Time from your hosting and see if the backup is successful. The failure can also be connected with the Max Execution Time.

    Looking forward to your response.

Viewing 3 replies - 1 through 3 (of 3 total)
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