Support » Theme: Astra » Fair

  • Theme is good. Support is bad.

    • This topic was modified 1 year, 11 months ago by addwit.
    • This topic was modified 1 year, 11 months ago by addwit.
    • This topic was modified 1 year, 11 months ago by addwit.
    • This topic was modified 1 year, 10 months ago by addwit.
    • This topic was modified 1 year, 8 months ago by addwit.
    • This topic was modified 1 year, 5 months ago by addwit.
    • This topic was modified 1 year, 5 months ago by addwit.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Thank you for the review and ratings @arvindwp ! 🙂

    Thread Starter addwit

    (@arvindwp)

    Unhappy. hence, revised my review.

    Hello @arvindwp

    Sorry for such an experience.

    However, we’d love to know where we lost those two stars.

    I’d appreciate it if you could please get in touch with us and let us know about it. We’ll definitely make a note of it and try our best to get a 5 star from you. 😉

    Regards,
    Suman

    Thread Starter addwit

    (@arvindwp)

    I never got any response on my ticket regarding Plugin Conflict – Uncanny Owl Toolkit vs Astra for Menu display options. (Mega Menu module of Astra vs Menu Item Display module of UncannyOwl Toolkit)

    Regards.

    Arvind

    Hello Arvind,

    We have responded sometime back today and also provided a temporary fix for the issue you are facing.

    Hoping to get it fixed in our upcoming future updates. 🙂

    Do let us know if there is anything else we can help you with.

    Regards,
    Suman

    Thread Starter addwit

    (@arvindwp)

    Reverted back to 5S

    Hello @arvindwp

    Glad to see that! 😍

    Do let us know by opening a ticket if there is anything we can help you with.

    Regards,
    Suman

    Hello @arvindwp,

    I am Elvina from team Astra and I see that the ratings were updated again from 5 stars to 3 stars.

    Could you please let us know what went wrong? We’d love to help you like we always do.

    Thread Starter addwit

    (@arvindwp)

    I had earlier give 5 rating. Then I had cut it to 1 star because for more than 2 months, my pro-ticket for Astra-Uncanny Own conflict was not addressed. Then, somewhere along the time, I had raised rating to 3.

    On your reminder, i am raising it to 4. Not 5, because many of the features are suitable to be used with Elementor Page builder, whereas i use SiteOrigin. This causes incomplete experience for me.

    Hello @arvindwp,

    Firstly thank you for updating the ratings again!

    And we are sorry for the unexpected experience you had with us. This is a rare case though and we’ll make sure it does not happen again.

    Furthermore, I understand your needs with respect to Astra’s features with SiteOrigin and will therefore take it as a feedback and share it with our team.

    Thank you again for the 4 stars! 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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